Privacy

We understand your need for privacy and security and continually review our processes to protect your information.

When managing your information:

• We are required to comply with Australian privacy and telecommunications laws.
• We record and store your details in a secure environment.
• We do not pass any of your details to any third party except where compelled by law or at your request.
• Each customer has one or more agreed primary contacts who may authorise access to our services and changes to, and disclosure of, account details
• As we provide telephone support, we may need to access your details in order to provide that support.
• You may nominate any question and answer to act as a control on access to your details for telephone support. Typical questions include date of birth or mother’s maiden name.
• Where you have not provided a question and answer to control access, a customer code or invoice number may be used to control access for telephone support, but we may refuse to access your details if we are not satisfied that the caller is in fact you.
• We do not usually provide credit. Where we do provide credit a failure to pay may be reported to a credit reporting agency.

You can contact us if you would like to know more about our privacy policy.